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Messaging Compliance

SMS & Email Marketing Terms

How consent, messaging, and opt-out work on our platform, for the people who receive messages and the businesses that send them.

1. About these terms

These SMS & Email Marketing Terms ("Terms") govern the text-message and email programs operated by businesses using this platform ("the Sender," "we," "us"). By opting in you agree to these Terms. If you do not agree, do not opt in, and reply STOP to any message to stop.

2. Text-message program & consent

When you provide your mobile number and check the consent box on a sign-up form, text SHORTCODE/keyword, or otherwise opt in, you give your prior express written consent to receive recurring automated marketing text messages from the Sender at that number, sent using an automatic telephone dialing system or similar technology. Messages may include offers, promotions, product updates, reminders, and related information.

  • Consent is not a condition of purchase. You can buy from the Sender without agreeing to receive texts.
  • You confirm you are the subscriber or the customary/authorized user of the number provided and are at least 18 years old.
  • You agree to notify the Sender if you give up or change your mobile number.

3. Message frequency & cost

Message frequency varies and depends on your interaction with the Sender. Message and data rates may apply according to your mobile plan; check with your carrier for details. Neither the Sender nor any mobile carrier is responsible for charges from your wireless plan.

4. How to opt out (STOP)

You can cancel at any time. Text STOP (or UNSUBSCRIBE, CANCEL, END, or QUIT) to any message. After you send STOP, we will send a single confirmation message and then stop sending marketing texts. You may continue to receive messages for a short period while your request is processed. To rejoin later, opt in again.

5. How to get help (HELP)

For help, text HELP (or INFO) to any message, or contact the Sender using the support details on their sign-up page or website. HELP replies include the program/Sender name and support contact.

6. Timing / quiet hours

Marketing messages are sent within the hours permitted by the federal Telephone Consumer Protection Act (TCPA) and applicable state law, generally no earlier than 8:00 a.m. and no later than 9:00 p.m. in the recipient's local time zone, and comply with state-specific telemarketing rules where they apply.

7. Carriers & delivery

Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your mobile carrier and is not guaranteed. Supported carriers may change without notice.

8. Prohibited content (SHAFT)

Messages sent through the platform must comply with carrier and CTIA rules and will not contain unlawful content or content relating to Sex, Hate, Alcohol, Firearms, or Tobacco ("SHAFT") except where a compliant age-gate and all legal requirements are met.

9. Email communications (CAN-SPAM)

Where the Sender emails you, those messages comply with the CAN-SPAM Act, including:

  • Accurate "From," "To," and routing information identifying the Sender;
  • Non-deceptive subject lines that reflect the content of the message;
  • Identification of the message as an advertisement where required;
  • A valid physical postal address for the Sender;
  • A clear and conspicuous way to unsubscribe, honored within 10 business days, with opt-out mechanisms functional for at least 30 days after sending;
  • No sale or transfer of your email address after you unsubscribe.

10. Privacy

Information you provide is handled in accordance with our Privacy Policy. We do not sell mobile opt-in data, and phone numbers collected for SMS are not shared with third parties for their own marketing.

11. Sender obligations (businesses using this platform)

If you are a business ("Sender") using the platform to send messages, you represent, warrant, and agree that you will:

  • Obtain and retain prior express written consent from every recipient before sending marketing texts, and keep records of the date, time, and method of each opt-in;
  • Never add contacts who did not opt in, purchase or rent phone lists, or upload numbers scraped or obtained without consent;
  • Honor STOP/opt-out requests immediately and maintain your own suppression list;
  • Complete and maintain any required carrier registration (e.g., 10DLC / A2P brand and campaign registration) and use only approved use cases;
  • Clearly identify your business in messages and include opt-out instructions as required;
  • Comply with the TCPA, CTIA Messaging Principles & Best Practices, CAN-SPAM, and all applicable federal, state, and international laws (including CASL in Canada and, where relevant, GDPR/consent rules);
  • Not send SHAFT or otherwise prohibited, deceptive, or unlawful content.

The Sender is solely responsible for the consent, content, and legality of the messages it sends. Indemnification and enforcement are addressed in our Acceptable Use Policy and Terms of Use.

12. Changes

We may update these Terms from time to time. Material changes will be posted on this page with a revised effective date. Continued participation after changes take effect constitutes acceptance.

Note: This document is a compliance-oriented template provided for convenience and is not legal advice. Messaging laws differ by jurisdiction and change over time. Consult qualified counsel before launching your program.